What if orthopedic device companies offered new employees a "quit bonus" to leave after a week of training?
It may sound absurd, but the idea has precedent—and a compelling one at that. Zappos, the online shoe retailer, introduced this bold strategy, and it transformed the company into a customer service icon. Could the same approach work in the highly specialized and competitive world of medical devices?
Let’s take a look at how Zappos CEO Tony Hsieh made it work.
In 2008, Hsieh introduced a radical concept: after a week of training, new hires were offered $2,000 to quit, no questions aske...
