Why do Orthopedic companies “accidentally” hire B Players?
Your people ARE your company.
You already know this. People ARE your company, NOT things like technology, building, logo, inventory, income statements, etc.
Your employees determine your customers’ experience. If they create a good customer experience then you will grow, if they deliver a poor customer experience then you will fail. It is really that simple.
We all agree that your people are #1… so why do Orthopedic companies hire B Players?